Returns & Exchanges
At CENDRÉ, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return period for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they arrive faulty.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original CENDRÉ jewelry box and mailer to ensure they are protected during transit.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized postal service location.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing